Since the year 2000, Delcampe is a website where collectors and passionate people from all around the world can meet. Delcampe does not only give the opportunity to sell and buy, it is also a place where members can share their ideas or ask for help and information.

Sébastien Delcampe, the founder of the website, happened to be fond of collections and computer science. He used to be a seller on a Belgian website where all kinds of items were sold. By then, Sébastien thought that a website specific to the world of collecting was missing. This is how Delcampe.com came to light and is offering specialized services to collectors ever since.

In a few words, if the Delcampe Team shapes the body of the website, the members are the soul of it. Since the beginning, the reputation of Delcampe is spreading among collectors by word to mouth. This is mainly because we have always been doing our utmost to offer the best services fitting the needs of the members. If we do what the majority wants, they can only speak well of the website.

2000-05 : Concept and first days of programming.
2000-10 : Official opening (philately) and beginning of sponsorship contest (one digital camera to win)
2001-08 : New categories : 'Postcards', 'Coins', 'Other Items' and registration of thousandth member.
2001-12 : Launching of the Delcampe Experiences, testimonies of some satisfied members
2002-02 : New “Books & Comics” category.
2002-02 : Setting up of Delcampe Consulting
2002-07 : Sponsorship of the FilaKortrijk Fair 2000.
2002-11 : Registration of ten thousandth member
2002-12 : Printing and selling of the Delcampe.com Stamp.
2003-02 : First Referendum
2003-04 : Sébastien quits his job of IT consultant and devotes himself entirely to Delcampe.com
2003-07 : Beginning of members' financial participation trough commissions on sold items.
2004-01 : Delcampe hires his first employee and moves in his current office in Enghien.
2004-04 : Second Referendum.
2004-05 : Sponsorhip of the Leodiphilex Fair 2004.
2004-08 : Beginning of partnership with Kelkoo, Ciao & Metaffiliation.
2004-10 : Creation of the Club+
2004-12 : Registration of fifty thousandth member.
2005-06 : Creation of Delcampe International S.P.R.L.
2006-01 : Launching of the international sites.

Delcampe is a website where collectors can sell and buy items. Most of the items are sold at auction but can also be sold at a fixed price. Delcampe does not buy or sell anything. The website is just an intermediary between sellers and buyers and its purpose is to put them in touch.
Said differently, sellers can place their items on Delcampe and buyers will bid on them. When the auction ends, each member gets the personal info of the other one so they can contact each other and proceed with the payment and delivery.
Once they have found an agreement, the buyer pays and the seller ships the item.
When the transaction is over, members can leave a feedback so other members can later see if the seller or the buyer are reliable. Checking members' feedbacks or feedbacks can be done easily by clicking on their nicknames.

Unfortunately, because we are lacking time and skills in some specific fields, we cannot make valuations. However, do not hesitate to ask your question on our Forum :
www.delcampe.com/forum_index.php?language=E
Some learned members will be very likely to help you.

All the information you need to contact us is on our homepage when you click on “Help & Contact” or “Contact Us”.

To see a diagram of how Delcampe works, click here.
1- To list an item for sale
When listing a new item for sale, you need to fill in a form you can find on the page of your sale. On this form, you have to sign in thanks to your nickname and password. Then, you have to type the minimum price you want the auctions to start at for your item. Listing an item on Delcampe is free.
2 - To pay an item
After each successful sale or auction, Delcampe sends automatically to the buyer the information needed for him to proceed with the payment. Usually, sellers propose different payment methods. The buyer chooses which one he prefers among all the possibilities.
3 - To ship an item
The seller also receives information about his buyer in order for him to proceed with the delivery
4 –When the transaction is all over
Both the seller and the buyer can leave a feedback regarding the transaction and the seller pays a reasonable commission on the sale price.
In brief, members are the only ones taking care of their own transactions thanks to their own private account which enable them to watch their sales or purchases.
Sellers list their items on sale themselves and buyers make offers.
When a transaction is successful, emails are sent to the buyer and the seller with the information needed for them to proceed with the payment and delivery.
If for a reason or another a sale is cancelled despite a buyer's offer placed on it, the seller can still fill in an Unpaid Item Form in order to save himself from paying commissions on this sale.
Finally, thanks to our feedback system, each member knows who he is dealing with just by clicking on his nickname.

(See also “Why Delcampe is safe? feedbacks”)

Most of Delcampe members are honest and reliable. This is most probably why thousands of transactions are performed each day without any incident.
After each transaction, members receive a feedback or feedback from the other members they have been dealing with (the feedback can vary from 0 to 100%). Thanks to this feedback system, you can see how did the previous transactions of any member go.
Registering on Delcampe is free but mandatory in order to carry out transactions.
If you are a buyer, using Delcampe is completely free.
If you are a seller, all you need to pay is a reasonable commission on the final price of an item but only if it is sold. Indeed, listing an item on sale is costless. Please check out our price list for more detailed information : http://www.delcampe.com/help.php?language=E&type=prices2

The Delcampe team will always be there to help and listen to you in order to improve the services and the overall quality of the website while trying to keep it a serious and friendly place.

Delcampe is a website run by collectors for collectors.

In order to register, please click here.

Buying and selling items have to be taken seriously. It is therefore important that we have all the personal information necessary regarding all the users of this website. Anonymous accounts cannot be tolerated.
Besides, it is completely free to register on Delcampe and to enjoy our services.

You can register by filling in our registration form you can find after clicking on “register”. All the fields with an asterisk (*) are compulsory :

-Nickname: once you have made up your own and defined your password, you can log in onto your account and use our website as a member.
-Name and address: it is very important that you give the right information. If they were not, transactions would not be safe. Anonymous use of the website is forbidden.
-Phone number: this information is not mandatory but might be very useful in case contacting you by email is no more possible.
-Email address: it is by far the most important information you need to give. Without a working email address, you could not receive your password and, later, receive the sent from other members or from us.
-Date of birth : only members over 18 are allowed on Delcampe.

Yes, we do not share any information regarding our members with third party companies without asking your permission first. We store all the information you give when registering and prevent anonymous accounts from being created in order to make Delcampe a safe place for all.

We comply with the standards of the Privacy Protection Commission and we are registered under the number HM2000728/VT4000604.

Yes you can as long as you do not place bids on your own auctions to increase the sale price. Such an illegal use would lead immediately to the suppression of your accounts.

What happens between the moment a member signs in and the moment he signs out is called a session. Relevant information can be stored when a member opens a session.

In order to log in, you need to type your nickname and password wherever it is asked. Once you have done it, you do not need to do it again, at least until the next time you restart your computer. Being signed in will, for instance, display the time according to your own time zone because you had defined it in your personal info and settings when registering. This is one of the many advantages being signed in can bring to members.

If you have lost your password, you can click on 'lost' just next to the password field. All you need to do is give your nickname or email address and a password will be automatically sent to your email address.

Just go to “My Delcampe > Personal info”. Just replace the **** with your new password and retype it in the second field to avoid mistakes. Do not forget to click on 'apply' in order for the changes to be taken into account.

Yes, you do not have to give your password and to log in each time you visit our website, even after your computer has been turned off. Sessions can remain open if you check the box next to “keep me signed in” in “My Delcampe > My Parameters”
But do not do this on computers which could be used by people you do not know.

Click on “My Delcampe” in the Menu. Then click on “Personal Info” or “Parameters”. When changes are made, just click on the apply button.

When going in your parameters, there are several boxes next to different flags. Just check the flags for the languages you know and it will be displayed next to your nickname for members wanting to get in touch with you.
When trying to get in touch with a member speaking another language, you can see a warning telling you that no common language has been found.

In “My Delcampe > Personal Info”, choose 'yes' under “replace this image”, browse your computer for a new picture and apply changes. The image will be displayed on your personal page or each time you write a message in the Forum.

Just send us an email telling us which nickname you would like to have and why. Check first if the nickname you want is not already used by another member. You can find it out by performing a “search by member” in the Menu.
Only your nickname will be changed, all the rest of you personal info will remain unchanged. However, you will have to let other members know about your new nickname.

Just send your request to info@delcampe.be and, if possible, give us a short explanation.

Thanks to the quick search field, whether you are on the homepage or within a specific category, you can perform searches on :
-Keywords within the titles of the items.
-Sellers
-Item numbers

This option is available for Gold sellers only. Once you have reached the store of any seller (Click on ‘search by seller’ on the Menu, choose a seller and click on the search button.), you will see a search engine on top of the list.

On the member page, you will find a link allowing you to show all the items for this seller.
Or click on ‘search by seller’ on the Menu, choose a seller and click on the search button.

Click on 'search by number' on the Menu. Type in the number of the item and click on the search button.

You have many possibilities to sort a list of items. You can either use the links on top of each column or the various sorting options in the left frame. Thanks to the sorting options, you can:
- Sort by price
- Sort by title (a-z)
- Sort by time left
- Sort by starting date
- Sort by ending date
- Sort out the items with bids only
- Choose to see bigger, smaller, thumbnails or no image.

You can choose to show enlarged pictures. When your page is showing a list of items, just go to "presentation" on the left panel and choose "large images". Finally, click on the "apply" button and, if you wish to apply these parameters to all lists of items, check the box corresponding to this feature. Thanks to this, pictures showned in lists of items will be bigger.

During an auction sale, buyers place bids and the winner is the one with the highest bid when the auction ends. Whereas for fixed price sales, the winner is the first buyer making an offer and the sale ends with the first offer.

The bid increment is the minimal amount a buyer needs to add to outdo a current bid.

Just click on the price and a new window will pop up.

When a seller chooses this option, all the nicknames are kept anonymous until the end of the sale. It is only when the sale has ended that nicknames become visible.

When you are on the item page, find the place where you must type your nickname and password. Type in the maximum bid you are ready to pay for the item. Once you have defined a maximum bid, Delcampe will automatically overbid other buyers until your maximum bid is reached.

Let's pretend you want to buy an item with a starting price set to 5 euros. You are ready to pay up to 20 euros for this item and you place a maximum bid of 20 euros on the item. When looking at the sale again, you can see that you are the best bidder and that the price is still 5 euros.
Later, another buyer shows up and wants to buy the same item. He sees that the price is 5 euros and places a 10-euro maximum bid. But since your maximum bid is 20 euros, Delcampe will automatically bid on your behalf. As a result, the item price will now be 10 euros and you will still be the highest bidder. If another bidder wanted to become the highest bidder, he would have to place a bid equal to your maximum bid plus the bid increment.

It is very simple to do this. You just need to type in another amount, greater or equal to the former one.

Sometimes, items can be overvalued by their sellers. In order to avoid these items from remaining unsold forever, buyers have the possibility of making lower price offers. But it is only possible if four conditions are fulfilled :
- The seller's parameters are set to accept lower price offers.
- The auction has been renewed at least 3 times.
- The offer must be a least half of the starting price.
Of course, even if those conditions are fulfilled, the seller still has the right to accept or to decline the offer. If he accepts the offer, the seller decides to end the auction or to keep it ongoing showing your offer as a starting price. Again, abuses cannot be tolerated.

Buyers can ask Delcampe to withdraw a bid under certain circumstances.
If a buyer has made an offer by mistake, it can be withdrawn
-until 24 hours after it has been made
-if no other offers have been made for the same item
-if the buyer has not reached the maximum of 5 withdrawals a month
-if the buyer has sent an email to his seller asking for his approval.
If you need to withdraw an offer, you need to go to the item page and to open a session by signing in. In the yellow square you will find a link to 'Withdraw your offer for this sale'.
Note that if more than 24 hours have passed since you placed your offer, you can still send an email to your seller to warn him that you cannot buy the item.

When clicking on any member's nickname, a window opens displaying his personal page.

It is important to ask questions to your seller before bidding. If the image is blurry or if few or no details are given regarding the item, the price or the conditions of sale, we advise you to ask as many questions as possible to your sellers before bidding.
You can find a form where to ask your question just underneath the description.

Once you have reached a member's personal page by clicking on his nickname, you can send him an email directly to his mailbox.

You will receive an email of confirmation. This email will contain all the information you need to know about your seller.

If someone places a bid a couple minutes before the auction ends, the ending time is automatically postponed to let other bidders the opportunity to react in time.

When transactions are carried out outside of Delcampe, sellers avoid paying commissions on their sales. The small percentage we ask on successful sales helps us to maintain and to improve our servers and services. Besides, since there is no track of the transactions, Delcampe cannot help you in case of theft or dispute.

“My Delcampe” is a very useful tool which keeps track of all your activity on Delcampe. When going to “My offers” section, you can see all the offers you have made for items you have won, lost or which are still being sold. All the questions asked and the answers given regarding items are also gathered under the above mentioned sections.

When you buy something on Delcampe, you have to send the money directly to your seller.

In general, the seller mentions which payment methods he/she prefers in the conditions of sale. Always ask your seller which payment method to use and what are the risks before bidding. In any case, we advise you to avoid sending money by regular mail.
Here is a list of the most commonly used payment methods:
-The E-Wallet
-Bank transfers
-Checks
-Cash (to avoid because too risky and forbidden in some countries)
-Credit cards
-Postal Money Order
-International bank transfer
-Paypal

Usually, emails containing all the necessary information about your seller or buyer are sent as soon as the sale has ended. If you have lost it or deleted it, go to the item page. There, the personal info of your seller or buyer is displayed only if you are signed in

Usually, The buyer pays first then the seller ships the item. But the seller can depart from this rule. Check the conditions of sale or contact your buyer to make sure.

The answer to this question varies from sale to sale. It all depends on the shipping method, where the seller and the buyer live, how long it takes for the seller to receive the payment, etc… The best thing to do is, once again, to contact your seller for more details.

When transactions are carried out outside of Delcampe, sellers avoid paying commissions on their sales. The small percentage we ask on successful sales helps us to maintain and to improve our servers and services. Besides, since there is no track of the transactions, Delcampe cannot help you in case of theft or dispute.

Go to “My Delcampe > My Parameters” and choose the right time zone. This setting will adapt all the starting and ending dates and time.

Go to “My Delcampe > My Parameters” and choose the right currency. This setting will convert all the prices.

On the Menu : click on “sell” and follow the instructions.

-Auction sale: During an auction sale, buyers place bids and the winner is the one with the highest bid when the auction ends.
-Fixed price sale: A fixed price sale ends when the first buyer makes an offer. Overbidding is therefore not possible and the price asked by the seller remains unchanged.
-Reserve price sale : Reserve price sales start at € 0.01 but item remains unsold if bids to not meet the minimum expected price or the reserve price defined by the seller. This method is used to see how much buyers are ready to pay but also to bring the same forward since more bids will be placed on it. When the sale has ended, the seller still has the possibility to accept the highest offer, even though it does not meet the reserve price.

No modification is possible when an offer has been made. Otherwise, you just need to click on “modify sale” when you are in “My Delcampe > My Sales Ongoing”. Do not forget to click on the 'apply' button. This can also be done on the item page.

Same as modifying a sale. Click on “Close sale” when you are in “My Delcampe” or on the item page. If an offer has been made, you must inform your buyer.

Just click on “close the sale” on the item page. If someone has placed a bid on your sale, you absolutely have to inform your buyer and explain why. The reason must be legitimate and does not prevent the buyer from leaving a feedback. Abuse can also be sanctioned.

When you are selling an item, you can choose whether the nicknames of the bidders can be seen by other members. Just check the corresponding box on the selling form to apply it. When the sale has ended, nicknames become visible again.

When a member places a bid on an item a little before the sale ends, the ending time is automatically postponed to let other bidders the opportunity to react in time.

This list is updated every 24 hours. You might therefore wait until the following day to see your name on that list.

Due to internet slowdowns, some items are put on sale more than once. Sellers sometimes think the procedure did not succeed because nothing happens when putting an item on sale so they repeat it until a message telling the procedure has been successful appears. To avoid this, check your on sale items to see if it has succeeded or not.

The selection is automatic. The server picks out one hundred items with the highest price, with a bid on them and ending within the three following days.

The given information define the terms of the transaction. It is therefore important that you give as much information as possible to avoid misunderstandings. Any flaw or crippling detail cannot be hidden from the buyers or it would be considered as a swindle. Forgeries are not forbidden but it must be mentioned very clearly in full capital letters in the title and description.
Here is all the information you must give to sell an item:
-Title :
Think of all relevant words describing your item which would help the buyer to find your item easily thanks to the search engine. Keep in mind that common words such as 'nice', 'cheap', 'coin', etc… are discarded by the search engine. This feature called 'stop words' improves the speed of the search engine.
-Description :
This information is only displayed on the page of the corresponding sale. Please give as much information as possible
-Category :
Choosing the right category is important. It helps buyers to find your item more easily and prevents other buyers from being annoyed when seeing wrong items in their favourite category. Iven if some items could fit in with more than one category but this is forbidden.
-Images :
Up to three images can be uploaded for each sale and for free. The size must not exceed 200kb. Only jpg, jpeg, gif and png files can be read. Just click on 'browse' to find the path of the images on your computer. The image must be as clear as possible and if details cannot be seen on the pictures, they have to be given in the description.
-Starting price :
It is the minimum price which you agree to sell your item for. It is the starting price of an auction sale.
-Bid increment :
The bid increment is the minimal amount a buyer needs to add to outdo a current bid.
-Conditions of Sale :
They are the same for all your sales. You just have to write them once in “My Delcampe > My Personal Info > My Message”. You must mention the preferred payment and shipping methods. If possible, add an approximate list of fees in your message (“My Delcampe > My Parameters”)

You cannot do this if a bid has already been placed on the sale. If not, click on 'modify' when on the page of your ongoing sales or on the item page.

HTML is a basic language used by internet browsers. It allows you to change the font, the color, the background, to add pictures, etc…
Note that no link to a profit making website are not allowed.
Also, if you are not proficient at HTML editing, any error could prevent the whole page from being seen.
Here are some examples :
bold text
underlined text
italic text
bold and underlines text
You can find more information about HTML editing on the web :
http://www.htmlgoodies.com/
http://www.davesite.com/webstation/html/chap01.shtml
http://www.davesite.com/webstation/html/chap02.shtml

Yes, you just need to click on “modify” in your ongoing sales section or on the item page.

(see also " my parameters ")

The Conditions of Sale should be stipulated in “My Delcampe > My Personal info > My Message”. You can modify them whenever you want. Do not forget to apply changes when done. Also, keep in mind that any abuse such as changing the conditions after a member has placed a bid on one of your sales can be sanctioned.

(see also " my parameters ")

Just as for the Conditions of Sales : “My Delcampe > My Personal info > My Message”.

Any seller can use selling options to make their sales stand out of the others and have more chance to sell.

Up to three images can be uploaded for each sale and for free. The size must not exceed 200kb. Only jpg, jpeg, gif and png files can be read. Just click on ‘browse’ to find the path of the images on your computer. The image must be as clear as possible and if details cannot be seen on the pictures, they have to be given in the description.

Some of the selling options are free or cheaper for Gold+ members (also see ‘Delcampe Services’). In order to use selling options, you need first to credit your Delcampe account and have a positive balance of at least 10 euros. If it is not done yet, you can do it by clicking on [Credit my Account].
Be careful not to check the box to apply the selling options to restarted sales if you are not sure.

Selling options last until the end of a sale, 28 days at the most.

For more information, click on the following link:
www.delcampe.net/options_help.php?language=E

(see also" my messages")
Go to “My Delcampe > My Messages” and you will find all the messages sent by or to other members.

Each time you a members asks a question or send you a message, a copy is automatically forwarder to your email address. Not that some spam filters might block all emails sent by Delcampe.
To answer, use the form at the bottom of the item page.

Once you have reached a member's personal page by clicking on his nickname, you can send him an email directly to his mailbox. Note that emails exchanged between members can be checked by a team member.

Usually, emails containing all the necessary information about your seller or buyer are sent as soon as the sale has ended. If you have lost it or deleted it, go to the item page. There, the personal info of your seller or buyer is displayed only if you are signed in.

Just click on the buyer's nickname.

An email is automatically sent to the seller. The email contains all the necessary information the seller needs to proceed with the transaction.

When transactions are carried out outside of Delcampe, sellers do not pay commissions on their sales. The small percentage we ask on successful sales helps us to maintain and to improve our servers and services. Besides, since there is no track of the transactions, Delcampe cannot help you in case of theft or dispute.

(see also " My sales ")

“My Delcampe” is a very useful tool which keeps track of all your activity on Delcampe. When going to “My offers” section, you can see all the offers you have made for items you have won, lost or which are still being sold. The same as for “My Sales” where you can see all your past and current sales, with or without offers. All the questions asked and the answers given regarding items are also gathered under the above mentioned sections.

You can go to "My Delcampe" > "Mes paramètres".
In your parameters, at the bottom of the page, check the box corresponding to "I am temporarily absent"
This will be seen by other members thanks to a small image next to your nickname.
If you want to give further etails, you can go to "My Delcampe" > "My parameters" > "Message", and leave a message.
This message will be showned on all your sales and on your profile page.

There are no listing fees on Delcampe and sellers only have to pay a commission on the successful sales. If the item remains unsold, the seller does not have to pay anything to Delcampe.

To know more about selling fees : http://www.delcampe.com/help.php?language=E&type=prices2

Just click on “close the sale” on the item page. If someone has placed a bid on your sale, you absolutely have to inform your buyer and explain why. The reason must be legitimate and does not prevent the buyer from leaving a feedback. Abuse can also be sanctioned.

Go to “My Delcampe > My Parameters” and check the appropriate box for “Accept lower price offers…”

Go to “My Delcampe > My Parameters” and choose the right time zone. This setting will adapt all the starting and ending dates and time.

Go to “My Delcampe > My Parameters” and choose the right currency. This setting will convert all the prices.

When transactions are completely over, each member can evaluate the buyer or seller by giving a feedback and writing a comment. By looking at a member's feedbacks, we can get an idea of who we are dealing with.
Bad feedbacks does not always mean that its owner is guilty. Check the feedbacks received and given by a member to see how reliable he or she is and also to avoid doing the same mistakes previous members did.
The more positive feedbacks a member has, the more reliable he is.
A member is even more reliable if he is a Club+ member since there has been postal identification for those members.

Here are some examples (nickname: Sdelcampe):
Sdelcampe(100% - 100x)
Analyse: Sdelcampe has received 100x feedbacks and the average is 100%.
Deduction: Sdelcampe is someone very reliable because all his sellers and buyers have left a positive feedback to him.
Sdelcampe(50% - 10x)
Analyse: Sdelcampe has received 10x feedbacks and the average is 50%
Deduction: Sdelcampe not very reliable because not all his sellers and buyers have left a positive feedback to him.
Sdelcampe(0% - 10x)
Analyse: Sdelcampe has received 10x feedbacks 10x and the average is 0%.
Deduction: Sdelcampe is not reliable at all because no seller or buyer has left a positive feedback to him. The account of this member will be closed.

There are two ways of doing it :

- Go to “My Delcampe > My feedbacks > Leave feedback” and send multiple feedbacks at once
- At the bottom of the item page when the sale is over.

Yes you can. Go to “My Delcampe > My feedbacks > Given”

Yes you can. This can be done thanks to the dispute resolution process in “My Delcampe > Dispute resolution panel”. Note that tatings cannot be modified after 2 months

An automatic email is sent each time a member gives you a feedback.

Go to “My Delcampe > My feedbacks > Received” and click on 'reply to this feedback'

There are no listing fees on Delcampe and sellers only have to pay a commission on the successful sales. If the item remains unsold, the seller does not have to pay anything to Delcampe.

To know more about selling fees : http://www.delcampe.com/help.php?language=E&type=prices2

Different payment methods can be used to pay Delcampe :

- E-Wallet
- Bank transfers on our local account
- Credit cards
- PC banking
- Checks
- World money order
- Paypal
- Cash (€, £, $)


Find more information in “My Delcampe > My Payments to D*”

You can wait until you owe 10 euros or more before proceeding with the payment. You can also anticipate further payments and credit your account. Each month, the total fees will be withdrawn from the general balance.

All payments are treated manually and it might therefore take some time (two to three days) before your payment is taken into account.

Sometimes, because of a misunderstanding or mistake, the transaction is cancelled at the buyer or the seller’s request. In order not to pay commissions on the sale, the seller must fill an Unpaid Item Form Go to “My Delcampe > Unpaid Items”.
When filling it, the seller must give a legitimate reason. Use it carefully. Abuse could be sanctioned.

Note that selling options cannot be refund except under certain circumstances.
Also, reporting an unpaid item as well as cancelling a sale does not prevent the buyer or seller from leaving a feedback.

If the unpaid item form is accepted, your balance is updated.

If the sale is more than three months old, it is automatically archived by the server and no unpaid item form can be introduced.

When you register and give us your VAT number, it is automatically attached to your account. You will get a 20% discount on commissions. An invoice is also at your disposal during the first days of the month following the transactions. You can find it in “My Delcampe > History”.

Some of you wanted to support us financially, others wanted new services and tools which would make selling easier, faster and cheaper, even if they had to pay a small a small amount in return.
The Club+ is the answer to all of them. Thanks to the Club+, members can enjoy better services, cheaper commissions and handy tools while helping the website to have funds in order to improve.

Becoming a Club+ means :

- A postal identification : buyers are more likely to trust members whose address has been verified.

- The Delcampe Lister : a very useful tools for sellers having many items to sell.

- Cheaper or free selling options

- Etc…

www.delcampe.net/club.php?language=E

Get more information about our Delcampe Lister here: www.delcampe.com/lister_help.php?language=E

“My Delcampe” is a very useful tool which keeps track of all your activity on Delcampe. When going to “My offers” section, you can see all the offers you have made for items you have won, lost or which are still being sold. All the questions asked and the answers given regarding items are also gathered under the above mentioned sections.

Archiving transactions helps you to arrange the different transactions you have been making on Delcampe. You can separate the current transactions from those which are completely over instead of deleting them. Keeping track of former transactions sometimes proves to be very useful .
Go to “My Delcampe > My Offers > My offers (Won)”.
Check the transactions you want to archive and click on the ‘Archive’ button.

Each time you see an interesting item, you can monitor it easily by adding it to your Watching List. Once it is added to your list, you do not have to look for it again and you save precious time in case there is not much time left to place a bid or to overbid.
You can add a comment for each item you are watching.
An email is also sent to you automatically to warn you that the sale of the item you are watching is about to end.
To add items to your watching list, click on 'add this item to my watching list' when you are on the item page.
You can also go to “My Delcampe > My Favorites = corresponding tab”, click on 'add to list' and follow the instructions.

“My Delcampe” is a very useful tool which keeps track of all your activity on Delcampe. When going to “My Sales” you can see all your past and current sales, with or without offers. All the questions asked and the answers given regarding items are also gathered under the above mentioned sections.

Archiving transactions helps you to arrange the different transactions you have been making on Delcampe. You can separate the current transactions from those which are completely over instead of deleting them. Keeping track of former transactions sometimes proves to be very useful .
Go to “My Delcampe > My Sales > My sales closed”.
Check the transactions you want to archive and click on the ‘Archive’ button.

When an item is unsold, if you have not asked for an automatic restart when filling a selling form, just go to the item page and click on ‘restart’.

Favorites allow you to record and keep track of all your favorite sellers or specific researches. For instance, you can watch a seller's items. Therefore, each time you are logged in, you can see all your favorites very easily. The purpose of this feature depends on users' needs.

Be notified by email each time a new item is listed by one of your favorite sellers.
Go to an item page and click on ‘add this seller to my favorites’. You can also go to “My Delcampe > My Favorites = corresponding tab”, click on ‘add to list’ and follow the instructions.

You can add email alerts for sellers or for specific searches. By using email alerts, receive a notice each time a specific seller is putting new items on sale or each time new items corresponding to a specific search (key words) are put on sale. You can also choose the category for specific searches and avoid receiving notifications for new sales belonging to other categories you are not interested in.
In order to create email alerts, go to "My Delcampe".

See also " Why Delcampe is safe? feedbacks "

Find all the questions relatied to different items and their answers.

Go to “My Delcampe > My Messages” and you will find all the messages sent by or to other members.

Go to “My Delcampe > My Information > My Parameters” and check 'no' next to 'auction restart'.

If you want to stop dealing with a member, you can blacklist him. This will prevent this member from bidding on your sales or ask questions on the item page.
However, it will still be possible for him to contact you in private.

To use it, go to “My Delcampe > My Blacklist”. Type the member's nickname in 'who I do not accept' and click on the 'add/remove' button.

- My Personal Info :
Your password, name, mailing address, email address, date of birth, your picture and your favourite website. All this information can be changed at any time by the member. Do not forget to click on 'Modify' to apply the changes.

- My Parameters :
Time Zone, Currency, languages spoken, My Message, Away Status, Email notifications, automatic identification and many more parameters.

- My Selling Conditions :
They are the same for all your sales. You just have to write them once in “My Delcampe > My Personal Info > My Message”. You must mention the preferred payment and shipping methods. If possible, add an approximate list of fees in your message (“My Delcampe > My Parameters”)

You can go to "My Delcampe" > "Mes paramètres".
In your parameters, at the bottom of the page, check the box corresponding to "I am temporarily absent"
This will be seen by other members thanks to a small image next to your nickname.
If you want to give further etails, you can go to "My Delcampe" > "My parameters" > "Message", and leave a message.
This message will be showned on all your sales and on your profile page.

See also " How do I pay the money I owe to Delcampe? "

See also " Delcampe Services "

You can meet, share ideas or ask questions or for advice to other members.
You can also help other members.
You can talk about coming events.
You can talk about the website and make suggestions.
You can sheer up the Delcampe Team
etc…

Go to : www.delcampe.net/forum_index.php?language=E

Go to “Talk & Learn”, choose a group and :
- Click on 'New Post', type your message and click on 'send'.
- Choose a topic, click on 'Reply to this post', type your message and click on 'send'.

Click on this link : www.delcampe.com/poll.php?language=E , and choose a topic. You can also go to “Talk & Learn > Talk > Polls"

Go to “Talk & Learn > Talk > Members' Testimonies”

Click here: www.delcampe.net/delcampe_xp.php?language=E

To become a partner, go to “Talk & Learn > Talk > Become a partner” or click on the following link : www.delcampe.com/affiliates.php?language=E ]

Try to get in touch with your seller or buyer in order to find an agreement. Remain calm and polite. Being rude, not responding or showing no interest in solving the problem does not help. Any one doing is automatically in the wrong.

Not all the members have the same contact with Delcampe and the world of collecting. Some members sometimes have difficulties accessing the Internet and some have health problems or are away from home for a long time. There is always the possibility to see when was the last time a member opened a session. You can also see if his status is on 'away' and check if he gives further details in his/her message.
In brief, keep in mind that some members have very legitimate reasons if they do not answer right away.
Also, make sure that you or the member you want to get in touch with does no have a spam filter preventing you from receiving emails. Do not forget to check your messages folder in 'My Delcampe'.
If after a reasonable waiting delay you still do not get any answer, the seller can cancel the sale and restart it and the buyer can warn the seller that you give up the sale.
Remember that after three months, sales cannot be cancelled and reported as unpaid.

As soon as the buyer has placed a bid on a sale, he commits himself to honor the transaction. If a buyer changes his mind without a legitimate reason, the seller can send him a negative feedback.

Same thing as for the buyer. If no legitimate reason is given, the buyer can send him a negative feedback.

First of all, try getting in touch with your seller. If he does not answer, contact us by email (info@delcampe.com)

If the seller has sent the wrong item, if it does not correspond to the title, the description or the image, if it is fake or if there is an hidden flaw, the seller has to refund the buyer.

If no solution has been found despite our intervention, all complaints will be submitted to the Courthouse of Mons in Belgium.